Terms & Conditions

Terms & Conditions – International Orders & Shipping Policy

AyurvedaSupply.com

Thank you for choosing AyurvedaSupply.com. We are committed to delivering authentic Ayurvedic products from India to customers worldwide.

By purchasing products from AyurvedaSupply.com, customers agree to the following Terms & Conditions.

1. International Shipping Coverage

AyurvedaSupply.com ships products internationally from India through trusted logistics partners.

We deliver to countries and locations where FedEx international delivery service is available. Delivery availability depends on the serviceable postal code/pincode of the destination country.

Delivery timelines may vary due to customs procedures, courier operations, public holidays, weather conditions, government restrictions, or other circumstances beyond our control.

2. Import Duties, Taxes & Customs Regulations

In most cases, shipments are delivered smoothly without any duty/tax.

International shipments may be subject to customs inspection according to the laws and regulations of the destination country.

However, if any customs duty, VAT, import tax, government charges, or clearance fees are applicable in the customer’s country, such charges shall be payable by the customer.

AyurvedaSupply.com does not determine or collect destination country duties/taxes and has no control over charges applied by customs authorities.

3. Customs Clearance & Export Documentation

AyurvedaSupply.com will provide required export documentation from India including commercial invoice, packing details, and applicable export-related documents required from India.

Any additional documentation, approval, or import requirements requested by the destination country shall be the customer’s responsibility.

4. Order Processing & Refund Commitment

AyurvedaSupply.com always makes every effort to process and dispatch orders as quickly as possible.

If we are unable to dispatch an order within 14 days from the date of payment confirmation due to product unavailability, export restrictions, or any other operational reason, our customer support team will contact the customer.

The customer may continue with the order or request cancellation.

If the customer chooses cancellation, AyurvedaSupply.com will provide a 100% refund of the paid order amount through the original payment method.

Refund processing time may depend on the payment gateway and banking procedures.

5. Order Cancellation

Customers may request order cancellation before shipment dispatch.

Once an order has been packed, processed for export documentation, or handed over to the courier partner, cancellation may not be possible.

6. Customer Responsibility

Customers must provide accurate name, complete shipping address, postal code, country, phone number, and email address.

Incorrect or incomplete information may result in shipment delays, failed delivery, return, or additional charges.

7. Delivery Completion & Liability

After courier tracking confirms successful delivery, AyurvedaSupply.com will not be responsible for loss, misuse, misplacement, or damage occurring after delivery.

8. Returns After Delivery

Due to the nature of Ayurvedic products, health products, personal care products, and international shipping procedures, returns are generally not accepted after successful delivery.

Products cannot be returned if:
• Package has been opened
• Product seal has been broken
• Product has been used
• Product condition has changed after delivery

9. Damaged or Incorrect Products

Customers are requested to inspect the package immediately after delivery.

If the customer receives a damaged product or incorrect item, please contact us with:
• Order Number
• Clear photos/videos of the package and product
• Description of the issue

Our team will review the case and provide suitable assistance.

Claims must be reported within 48 hours after delivery.

10. Product Availability & Packaging Changes

Product availability depends on manufacturer supply and stock conditions.

Packaging, label design, or appearance may vary due to manufacturer updates.

11. Product Information & Manufacturer Disclaimer

AyurvedaSupply.com is an online platform that supplies authentic Ayurvedic products sourced from different manufacturers and trusted brands.

All product descriptions, ingredients, usage instructions, benefits, manufacturing details, expiry information, and other product information displayed are based on details provided by manufacturers, product labels, and traditional Ayurveda references.

AyurvedaSupply.com does not manufacture third-party branded products and does not independently modify their composition, ingredients, or formulations.

Customers should carefully read product labels and manufacturer instructions before use.

Individual results and suitability may vary from person to person.

AyurvedaSupply.com shall not be responsible for allergic reactions, side effects, misuse, incorrect usage, or individual health-related issues arising from products manufactured by third-party brands.

Customers with medical conditions, allergies, pregnancy, ongoing treatments, or health concerns are advised to consult a qualified healthcare professional before using any product.

Product information is for general informational purposes only and should not be considered medical advice, diagnosis, or treatment recommendation.

12. Import Restrictions

Customers are responsible for ensuring purchased products are permitted for import into their country.

AyurvedaSupply.com reserves the right to cancel or modify orders if shipping restrictions, courier limitations, or regulatory requirements prevent shipment.

13. Customer Support

For shipping, refund, cancellation, or order-related assistance, please contact:

AyurvedaSupply.com Customer Support

Email: info@ayurvedasupply.com

AyurvedaSupply.com reserves the right to update these Terms & Conditions whenever required.